Monday, August 27, 2012

Keep them coming back for more! 3 simple things to do.

Want to know what 3 simple and cost effective things you can do to keep them coming back for more? Things that are so unexpected in this business atmosphere that your clients will enjoy hearing from you, even look forward to it!

You know as a business owner that it is easier to keep a client than it is to find a new one. How do you build a relationship when your customers are holding back, timid about this relationship because every business wants a piece of them?

Reassure them- Write a notecard without a sales or product pitch of any kind involved. Just say hello, it was a pleasure to meet you, thank you-whatever is appropriate. Do this on a consistent basis, say once a month if they are a good client.
Keep a few cards, all stamped and ready to go in your purse, and a basket of cards and envelopes with stamps in your kitchen or on your bedside table. Make it easy to do and you'll do it!

Shake their Hand- Stop in, Pop-by to say hello! As you are out and about doing your errands, plan your trip to include a 5 minute pop-by. You can give them a quick call as you leave your house, to give them a heads up that you're going to be in the neighborhood and want to dash by and say hello. With this hello, bring a small gift. This gift should be a small token or gesture, a subtle way of saying that they matter to you. Think of items that coordinate with the season, or your product line. Wrap it like it cost a million bucks and smile when you present it to them! Talk for 2 minutes and then say, Thank you for all you do and dash off. That's it!

Offer them Valuable information that will help them, teach them and inspire them. It doesn't need to be a newsletter. Tips on your service or products, the industry that you are involved in offer a great way to connect. Include a cover letter that lets them know who you are, how valuable this info is and give them permission to share it, then in closing ask them to take the next step, whether it's to join you on facebook or that you are never too busy for their referrals. Send this out once a month, preferably at the same time each month.  They will come to expect your mailing and look forward to this quick read!

A system for these 3 simple and cost effective tools will help you create an engaged client base. A network of people who will support you and refer you! Our TEAm of Consultants use our system to build their home-based businesses.

Try these three things, for one month with 12 of your clients and let me know what you think. I'd love to hear how your clients react, and how you accomplished it.

Thursday, August 23, 2012

Gratitude is the best foundation for a business!

Gratitude is more than teaching your children to say thank you and it's just as important in your business as it is in your family life.
Showing your customers that you care about them is important. Your customers are so distracted and overwhelmed by their phones, computers and daily life that it will take your gratitude to scale the wall and make an impression on them.
How do you show your gratitude? How do you create a door in that wall and build a relationship on the other side?
It really doesn't take much. In fact, to stand out in the crowd it just takes a little bit! A little bit more listening, A little bit more effort. A little bit more time to show them they mean a lot to you; they are important and they are valued.
We have a system. We teach our Consultants to reach out and connect with their client base every day, every week and every month. By writing 2 note cards a day, popping by to say hello with a small gift and sending a piece of mail that makes them smile and offers value- they will continually build relationships. This system creates a dynamic connection with your customers.
Showing them how grateful you are to have them as customers, hosts and friends will help you grow your business and keep you servant oriented. Serving from your heart, with gratitude shining through, is the best foundation for any business.

Monday, August 13, 2012

Principles don't change, Tactics do!

If you are anything like me, and my TEAm of consultants, then you are probably connected to social media.
If you're connected to social media to grow your business then your head is constantly buzzing! Buzzing so much and so loud that you alone are keeping Tylenol in business!

 How do you know which guru to listen to, which coach to spend your money with? How on earth do you keep up!
Honestly, I don't think you can. Not any more. Technology moves, breathes and changes so quickly that only a few can keep up. The rest of us can stay connected and jog alongside them even a few steps behind them. That's okay, it's how they get their rush and how we stay sane.
Keep in mind though, that social media is a tactic. They like to use the word "platform". It's the latest and greatest way to reach your Market, your clients, your "soon to be-boy, I could use some more clients". There is no doubt about it, the easiest way to reach people right now, is to be online with them. Facebook, Twitter and Pinterest, just to name a few are boasting millions of followers. If you've got a service and a product then you have to have a presence, a page, a board, a tweet. This is how your customers are going to find you. But how do they get to know YOU?

How do you create a real relationship with your customers? Because, that's the one thing that hasn't changed. The principle of doing business has not changed. People need to know, like and trust you before they buy, rent, click or "Like" you.
This principle of business is what you need to build on. Day by Day, stone by stone you need to lay a foundation for your business. It's not hard. In fact, it's rewarding, gratifying and comes from your heart.
This is where service comes in too, but that's for another post.
Be yourself, connect with real people, by reaching them in an old fashioned way-a smile, a handshake, a birthday greeting. Those tactics never go out of style. Creating relationships is always the best way of doing business, it's the principle that will always keep you in business.

You can get our Free Report on 5 Keys to Running a Successful Tea Business for Profit here at our website.We look forward to hearing from you in a few days, to discuss the principles of your business.

Thursday, August 9, 2012

Tea Party Divas don't like to do dishes!

Many of you have asked, so I thought I'd share. I hate doing the laundry and I don't like to wash silverware! That's why a traveling tea party business is the one for me. Don't get me wrong, I love tearooms. I love being a guest at a tearoom. I sit there and sip my tea and am glad that I can pay my check after a lovely tea time with my friend or daughter and leave the dishes to someone else!
So, what do I mean by a traveling tea party business? My business is based from home. I work from my laptop, smartphone and printer. I have a large rubbermaid bin with my product display, a cute black and white tote bag for my catalogs, order forms and samples and a good size basket for my prizes. (That's one thing I love to do, give away prizes like I'm Monty Hall). I travel with these things from home to home and I teach women about tea. How to make it, how to enjoy it and laugh alot doing it.
In serving tea, I do more than serve. God's given me a way to reach people, and it's through tea. After 5 years, it still amazes me.
A traveling tea business is easy on the overhead. You work from home. It's easy on the family, you put them into your schedule first and then figure out how much you want to work and travel to tea parties. It's easy on your hands because you're not the one cleaning up after the party. You pack away your lovely things into your bins and baskets and the hostess is thanking you for everything you did while she cleans the kitchen and does the dishes! And get this, my hostesses have become some of my best friends and some of my best business buddies.
So I'll continue to enjoy collecting the vintage tea cups and dishes, serve tea to wonderful women and let them clean up.

P.S  I love this idea from Country Living Magazine, serving soup from your teacup. Perfect for a bridal shower :)